Support resource overview

Need assistance with our backup and disaster recovery solutions?

We want to help you! Check all our support tools available to answer all your presales and post-sales queries.

Human to human help


Check the bottom right of your screen or click here to chat with us.

Presales technical appointment

Schedule an online call directly with a technician to ask your technical questions.

(This is not a Technical support call)

Open a support ticket

Have a specific technical query or issue in regards to your trial or full version?

Support in English.

Support in Deutsch.

Support en français.

Our ticket system can be used both for presales and post-sales.

Internet/paper help

Technical documentation

Check the technical documentation and resources available on our Actiphy website as well as on Savernova Partner website.

Compare the different versions of ActiveImage Protector.

System requirements & supported OS / features

System requirements.

Supported OSes.

Supported features.

Knowledge base

Go to the Knowledge Base.

Remote access tool

Download this remote access tool to allow our technician to take remote access and assist you faster.